Rose Community Management, LLC

Effective as of May 16, 2023

Rose Community Management, LLC (“RCM”) is committed to respecting the privacy of individuals with whom we interact. To better enable you to manage your privacy, we provide this notice to explain our online information practices and the choices you have about the way your personal information is collected and used.

Except as otherwise discussed in this Privacy Policy, this policy only addresses the use and disclosure of information we collect from you. Any site that is accessible through our site has its own privacy policies and practices for data collection, use, and disclosure.

Federal Children’s Online Privacy Protection Act

This website is not intended for use by minors. Consistent with the Federal Children’s Online Privacy Protection Act, we will never knowingly request, use or disclose personally identifiable information regarding an individual under the age of 18. You must be at least 18 years old to have our permission to use this site. Children under the age of 18 are hereby instructed to exit this web site without providing your own personally identifiable information to us.

Personal Information - Cookie

You acknowledge that this Privacy Policy is part of our web site’s Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.

You can visit our website without telling us who you are or revealing any personal information about yourself. We use cookies, a small packet of information stored on a user’s computer, created and subsequently read by a web site server, and other technologies to keep track of your interactions with our sites and services to offer a personalized user experience for our sites.

If you request that we send you information about an apartment community, we may ask you to provide certain information about yourself by filling out and submitting an online form. We may require that you provide your name, mailing address, e-mail address, telephone number, and other contact information in order to respond to your request. If you do not want your personal data collected, please do not submit it to us.

We do not collect information about your computer (IP address, operating system, and web browser software).

We do not sell or rent customer information to third parties. We use the information you provide in order to 1) fulfill requests for information, 2) provide customer service, 3) measure and improve the effectiveness of our web site(s), our marketing efforts, or our services, and 4) fulfill other business purposes.

You may also request that we undertake no further processing of your data, in which instance we may be able to continue any function for which the data was obtained.

User profile registration & Marketing

We require registration for online rent payments and online housing applications for web sites operated by our service providers. We provide some of our services through contractual arrangements with service providers and other third parties. Our service providers and other third parties use your personally identifiable information to deliver their services. However, the use of your personally identifiable information by our service providers and other third parties is governed by their privacy policies and is not subject to our control. We have no responsibility or liability for the practices, policies and security measures implemented by others on their web sites. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you and to contact them to ask questions about their privacy practices, policies, and security measures before disclosing personal information.

Information that you provide may be shared with our employees or representatives, or of one or more of its affiliates for our or their business purposes. You may request a copy of your data that you have provided to the RCM and we will provide it to you if it still exists.

We may disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interfering with our rights, property or operations, other web site users, or anyone else who could be harmed by such activities. We may also disclose user information when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation.

Risk of unauthorized disclosures

We will use commercially reasonable means to minimize the risk of unauthorized disclosures. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

No data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

Privacy policy updates & Contact information

The above-described Privacy Policy is effective as of April 2017. We reserve the right to change this policy at any time. You should review our Privacy Policy each time before you provide personally identifiable information. This statement and the policies and practices outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

All communications, questions or concerns about the Privacy Policy should be addressed to Supportive Services, Rose Community Management, LLC, 6000 Freedom Square Drive, Suite 500, Independence OH 44131 or email customerservice@rosecommunity.com.

WEB SITE TERMS OF USE

BY ACCESSING, BROWSING, SEARCHING, DOWNLOADING FROM OR USING THIS SITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED BELOW AND ALL POLICIES AND GUIDELINES THAT MAY BE INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE SITE TERMS OR ANY SUBSEQUENT MODIFICATION, DO NOT ACCESS, SEARCH, DOWNLOAD FROM, BROWSE OR OTHERWISE USE THIS SITE. YOUR USE OF THIS SITE WILL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE TERMS.

By using this site, you are agreeing to comply with and be bound by the following Terms of Use (“Terms”) and our privacy policy. Please review the following Terms carefully. They do not alter in any way the terms or conditions of any other agreement you may have with Rose Community Management, LLC or any of it subsidiaries or affiliates (collectively, “RCM”). RCM reserves the right to change or modify these Terms at any time and at its sole discretion. Any changes or modification will be effective upon the posting of the revisions on the site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

DISCLAIMER

THE INFORMATION FROM OR THROUGH THIS SITE IS PROVIDED AS IS AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF TITLE, AND WARRANTY OF NON-INFRINGEMENT). THE INFORMATION AVAILABLE THROUGH THE SITE MAY CONTAIN BUGS, ERRORS, PROBLEMS, OMISSIONS, INACCURACIES OR OTHER LIMITATIONS. RCM HAS NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OBTAINED FROM THE SITE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, RCM IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN RCM AND YOU IN YOUR USE OF THIS SITE. THE INFORMATION PROVIDED ON THIS SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RCM DIRECTLY OR INDIRECTLY THROUGH THE SITE (OR THROUGH CONTACT WITH ANY EMPLOYEE OF RCM WHOSE IDENTITY YOU ASCERTAINED THROUGH THE USE OF THE SITE) SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN ANY ELECTRONIC FILE CONTAINING ANY FORM OR DOCUMENT FROM THE SITE IS DISCLAIMED.

ALTHOUGH RCM HAS TRIED TO BE AS ACCURATE, COMPLETE, AND CURRENT AS POSSIBLE, RCM DOES NOT WARRANT THAT THE CONTENT HEREIN IS ACCURATE, COMPLETE, OR CURRENT. IT IS YOUR RESPONSIBILITY TO VERIFY ANY INFORMATION BEFORE RELYING ON IT.

BY USING THIS SITE, YOU ARE REPRESENTING TO RCM THAT YOU HAVE THE POWER AND AUTHORITY TO ACCEPT THESE TERMS AND TO ENTER INTO THIS AGREEMENT, THAT YOU ARE CAPABLE OF ASSUMING, AND DO ASSUME, ANY RISKS RELATED TO THE USE OF THIS SITE AND ITS CONTENT, AND THAT YOU UNDERSTAND AND ACCEPT THE TERMS, CONDITIONS, AND RISKS RELATING TO YOUR USE. IF YOU ARE DISSATISFIED WITH THIS SITE OR ITS CONTENT, YOUR SOLE AND

EXCLUSIVE REMEDY IS TO STOP USING IT.

INTELLECTUAL PROPERTY/ RESTRICTIONS

All content included on this site, such as text, graphics, design, data compilation, name, logos, images, audio clips, database information selection, digital downloads and all other matters related to this site, are the property of RCM and may be protected by copyright laws or other proprietary rights.

You acknowledge that you are expressly prohibited from transferring, assigning, leasing, distributing, renting, lending, publishing or making available all or any portion of this site by whatever means to any other person or entity.

LINKS

This site may contain links to third-party sites. Since these links may be to independent outside sources, RCM is not responsible for their content, products, services and/or promotions. RCM does not monitor or control the linked third-party sites and makes no representations regarding them. If you choose to access any third-party sites, you do so at your own risk. Any links available do not constitute or imply an endorsement, sponsorship, or recommendation by RCM.

MODIFICATION OF SITE

RCM will periodically edit, delete or modify the information; services and resources contained in this site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. RCM encourages you to visit this site frequently to stay informed.

LIMITED RIGHT TO USE

The viewing, printing or downloading of any content, graphic, form or document from this site grants you only a limited, non-exclusive license for use solely by you for your own personal or non-commercial use. You will not in connection with your use of this site: (a) Violate any applicable local, state, national or international law, statute, ordinance, rule or regulation; (b) Interfere with or disrupt the computer networks of RCM or attempt to do so; (c) Upload, post, transmit, publish, or distribute any material that infringes, violates, breaches or otherwise contravenes the rights of RCM (d) Upload, post, transmit, publish or distribute any material or information that constitutes or encourages conduct that would constitute a criminal offense, give rise to other liability, or otherwise violate applicable law. Any unauthorized use of the site will terminate the permission or license granted by these Terms and may violate applicable law including copyright laws, trademark laws, and communications regulations and statutes.

FEEDBACK

All comments, reviews, feedback, ideas, suggestions, and other submissions submitted to RCM on the site (collectively, “Feedback”) shall become RCM property. RCM shall have no obligation with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, dispose, transform, create derivative works and distribute the Feedback to others without limitation. RCM shall be free to (without charge or liability, whatsoever) use any ideas, concepts, suggestions, know-how or techniques contained in Feedback for any purpose whatsoever.

INFORMATION AND PRESS RELEASES

The site may contain information and press releases about RCM. While this information was believed to be accurate as of the date prepared, RCM disclaims any duty or obligation to update this information or any press release. Information about companies other than RCM contained in any press release or otherwise, should not be relied upon as being provided or endorsed by RCM. RCM does not assume any duty of disclosure beyond that which is required by law.

INDEMNITY

You agree to defend, indemnify, and hold harmless RCM, its affiliates, officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the site and any material contained therein by you or by your breach of the terms of this agreement.

JURISDICTION

This agreement shall be treated as though it were executed and performed in Ohio, and shall be governed by and construed in accordance with the laws of the State of Ohio (without regard to conflict of law principles) and/or the federal laws of the United States of America. Any cause of action by you with respect to the site (and/or any information or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. The language in this agreement shall be interpreted as in accordance with its fair meaning and not strictly for or against either party. All legal proceedings arising out of or in connection with this agreement shall be brought solely in the courts located in the State of Ohio. You expressly submit to the exclusive jurisdiction of said courts and consent to extraterritorial service of process. Should any part of this agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the site is in conflict or inconsistent with this agreement, this agreement shall take precedence. The failure of RCM to enforce any provision of this agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

This site can be accessed from countries around the world other than the United States. RCM makes no representation that the content on this site is appropriate or available for use in other locations, and accessing this web site from areas where its content is illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and their own risk and are responsible for compliance with local laws.